Compassion as a key element of professional practice in health institutions

Abstract

The practice of health professionals is based on an interpersonal relationship, it requires sensitivity and empathy, it is not a mere mechanical activity or an act on the patient or family, it is an activity where the parties are involved in the search for relief of the suffering and well-being of the sufferer. This article aims to reflect on the performance of health personnel and compassion as a key element of professional practice in health  nstitutions. While compassion is seemingly intuitive, there remains a gap between what patients consider to be a pillar of quality care and the ability of healthcare providers to deliver this essential component. It is concluded that compassion is a word that is embedded in health personnel, however, it is a complex and polysemic concept, which needs to be studied in the light of what it means and conceptualize patients, relatives and health professionals. The modeling of compassionate attitudes during training could contribute to positive changes in patient care; as a result of humanized care.